(253) 797-3874

master auto glass

Frequently asked questions

FAQs about Our Company

What are your store hours?
Our business is open Monday – Friday: 08:00 am – 05:00 pm, Saturday: by appointment only and Sunday: Closed. However, often times if you are not available during our business hours, we can try to work out a time outside our hours to schedule an appointment to accommodate your schedule. 

Do you offer after hours appointments?
Yes. Understanding that you have busy schedule, we usually try to work around your schedule, to even if it means working outside of our business hours. This way you can continue with your daily activities with minimal interruptions. We can work out a solution that best fits your schedule. 

Do you provide a Free Mobile Service to replace my windshield or auto glass?
Yes, we offer mobile service within the 40 mile radius for no extra charge. We are happy to come to your home, office or another convenient location. Getting your windshield replaced should not mean you need to set aside an entire day to wait around, so we try to work around your schedule.

Do you offer a guarantee on your work?
Yes, we offer a lifetime warranty on our products and craftsmanship, guaranteed for as long as you own or lease your vehicle. 

What payment methods do you accept?
We accept Cash, Checks, Visa, MasterCard and Insurance Payments. 

What phone number do I call to schedule my appointment?

FAQs about Auto Glass Replacement

How much would it cost me to replace my windshield?

Each windshield is priced individually, since the price is being determined based on the year, make, and model, as well as any additional features you windshield may have. Email or call with your vehicle information for an exact quote.

If I decide to wait for my car, how long will it take to replace the windshield?

It usually takes anywhere from 1 hour to 1.5 hours to replace the windshield, and about another hour for the adhesive to cure to a point where it is safe to drive your vehicle. In total, you should plan on letting your vehicle sit for about 2.5 hours before driving it again. However the driveway time may vary depending on the climate in which the glass is being installed in, the urethane that is being used and other variables. You should always ask one of our technicians when it is safe to drive your vehicle.

How long do I have to wait before I can wash my car after my windshield replacement?

You should not wash your car for 24 hours after your windshield had been replaced.

Is it ok if it rains right after my windshield had been replaced
Yes. As long as the windshield was installed in a dry, or covered spot, the rain is not will not compromise the installation in any way.

When do I have to take off the tape that was on my glass after my windshield replacement?

In some cases we have to use pieces of tape to reinforce the glass and/or the moldings, in the case you should take off the tape in about 24 hours.

FAQs about Windshield Repair

I have a chip in my windshield. At what point should I get it repaired?

Immediately! The longer you wait; the risk of breakage becomes greater. Also, moisture and impurities can get into chip making it more difficult to repair completely. Place a small piece of scotch tape over the repair until you can get it done.

How do I know if my windshield can be repaired?
In most cases if the damaged area is no larger than quarter (1.25inches) and is not on the very edge of the glass, it usually can be repaired. Otherwise, damage to your windshield that is greater than 1.25 inches or a quarter, when repaired, can become unstable. Additionally, a large pit may spread during the repair process, growing worse under the high pressure needed to inject the damaged area. Certainly, the best way to determine if the damage can be repaired, is to stop by our shop to have one of our technicians examine the break.

Is my chip still going to be visible after the repair has been completed?
Yes. The main purpose of a chip repair is to prevent further damage to your glass and to restore the structural integrity of the vehicle. However, often times, the damaged area should become clearer after the repair, while each incident of damage is unique. With most successful repairs, a slight blemish or imperfection where the impact occurred is normal. In most cases, you should expect the cosmetic appearance of the repair to show some improvement as compared to the damage prior to the repair. 

Can you guarantee that a chip will not become larger during the repair process?
No. In some cases, through no fault of the repair technician, the attempt to repair a windshield can result in the chip or crack becoming larger. However, we can guarantee that upon completion of a successful repair, the chip or crack will not crack further and that the repair will pass any state vehicle inspection, or we will credit the cost of the repair toward a replacement. 

FAQs about Insurance

Do I have to go with the shop my insurance company tells me to?
No! As the customer, you have the right to choose the company you want to use. Your insurance company and the billing network they contract with do not have the right to tell you which auto glass shop to use. In the auto glass industry this is called steering, which is against the law. When you dial the 1-800 number for auto glass claims, most of the time you are not talking with your insurance company, you are calling a “network” claims processing center with their own glass shops. They will, of course, try to encourage you to schedule with them, however, Washington State law gives you the “Right to Choose”. So you have every right to choose any shop you trust, and when you choose Master Auto Glass, you can be sure of our quality service within your insurance company’s guidelines.

Is my rock chip repair really going to be free?
Yes. The insurance company encourages repair (which prevents replacement), which is why in most cases they will waive your deductible for repair. It is a courtesy service that is provided to you and it is a service that you have paid for when you pay your insurance premiums. To be certain, please refer to your policy or contact your agent and/or insurance provider to confirm your specific coverage. The fact is that over 70% of all the windshields that are replaced each year could have been prevented if the original damage was repaired before it got any worse. 

Will filing a glass claim count against my insurance premium?
Most insurance companies will not count auto glass damage as a claim against you, so they are generally considered a no fault claim and is not treated as a claim that you are at fault for. To be certain, please refer to your policy or contact your agent and/or insurance provider to confirm your specific coverage. 

Do I need to contact my insurance company or agent before I set up an appointment for services?

No. We are insurance approved so we work with most insurance companies. Our staff is train to answer questions that you might have about the process. In some instances, we can file the claim for you. In others, your participation is required. In these instances, we will walk you through the claims process to ensure that it goes as smoothly as possible. All that you need to have is your proof of insurance card; we will handle all of the paper work for you.

What if I only have liability coverage?
Because liability insurance only provides coverage for damages to another vehicle, unfortunately the repair will not be free. However we do offer competitive cash price for the repair, so this is still a great alternative for replacement. We accept multiple payment options including cash, checks, Visa and MasterCard.